Privacy is becoming increasingly concerning to everyday consumers as larger corporations are becoming victims of privacy and security breaches. As a small business, you typically do not have a budget put aside should a hacker tap your data and collect important information you’ve been storing from customers. That’s why protecting your customers’ data and privacy is important.
How can you keep a customer’s information secure from hackers, you might wonder? And, how can you set up steps in your business to ensure your customers feel secure about making online purchases and giving you their email addresses?
Keeping Customer Information Secure From Hackers
Follow security measures - They say if you collect it, you should protect it and that’s never been more of the case than with online data collection. In essence, this means you should follow security measures for your customers throughout each of your employee departments.
Understand what you’re protecting - When you work with a security company, ask them for a detailed handbook on the equipment you’ve installed or ask them if they offer a tech-support guide that can walk you through what each part is. If you don’t understand what you have in place, you’ll never be able to explain it to customers or know if it’s strong, efficient system.
You’re not hack-proof - Understanding that you’re not hack-proof will help you take more measures to ensure you keep important data safe and follow your policies at all times. Neither Chase nor Target thought they would get hacked and both have.
It’s not just large corporations – most hackers reported that they target small businesses to see if their tactics work before trying to hack a large corporation. As a small business, you have a larger chance of becoming the trial-and-error company for a larger scam.
Keep your systems updated - Just like with most electronic devices, security systems need to be updated as well. Make sure you keep current on all of the latest software updates and change out any devices that may be outdated. An easy way to ensure your system stays updated is to turn on the automatic update feature of your software, if available.
Scan removable devices - This one may seem like a pain but it’s very important. Before you attach any USB or other devices to your systems, make sure you scan them on another computer for safety.
Host team meetings - Holding a company-wide team meeting to discuss the latest hacker schemes is important. This can educate your staff about how to handle a fraudulent person calling and define ways to identify this type of situation. Plus, you can then answer important questions like what employees should do after they realize they are on the receiving end of a fraudulent call or what to do if there is a customer lurking around trying to hear customer’s data (physical stores).
Ensuring Customers Feel Secure
Destroying data - If your company destroys user data after a certain period of time, it’s important that you articulate this to the customer. Being as transparent as possible is always key and this can help customers feel better about making purchases with you in the future.